1. At a glance
| What | Refund |
|---|---|
| Membership not yet started | Full refund, including add-ons and any admission fee |
| Membership already started | Not refundable, except where required by law or in the cases below |
| Unworn products with tags | Return within 7 days of delivery or collection |
| Faulty or wrong products | Replacement or full refund, including delivery |
| Event cancelled or rescheduled by us | Full refund on request |
2. Memberships & add-ons
- You can cancel a membership bought online for a full refund at any time before its start date.
- Once a membership has started it isn’t refundable. If a serious medical condition stops you training, contact us with a doctor’s note and we’ll discuss options fairly.
- Personal training add-ons that haven’t been used can be refunded for the unused months. One-off programmes and meal plans can be refunded until we start preparing them.
3. Products & returns
- Return unworn, unwashed items with their original tags and packaging within 7 days of delivery or collection for a refund or exchange.
- For hygiene reasons, worn training bras, wrist wraps and lifting straps can only be returned if faulty.
- Bring returns to the club, or contact us to arrange a courier. Return delivery costs are yours unless the item is faulty or we sent the wrong item.
- If an item is faulty or not as described, tell us within 30 days and we’ll replace or refund it, including delivery costs.
4. Event tickets
- If we cancel or reschedule an event, you can choose a full refund or keep your ticket for the new date.
- If you can’t attend, you may transfer your ticket to someone else by letting us know their name before the event. Tickets cancelled at least 7 days before the event are refunded in full; after that they are non-refundable.
5. Class bookings
Class bookings are free, so there’s nothing to refund — just cancel from the timetable so someone on the waitlist can take your spot.
6. How refunds are paid
- Card payments are refunded to the same card.
- Cash, bank transfer and WhatsApp orders are refunded by bank transfer to an account in your name.
- We process approved refunds within 7 working days. Your bank may take a few more days to show the money.
7. How to request a refund
Message us on WhatsApp +94 71 764 0479, call +94 76 463 5985, email figureartist@gmail.com or visit the front desk with your order number. We’ll confirm the outcome within 3 working days.
Contact us
Figure Artist Fitness Club
Mawithara Junction, Piliyandala, Sri Lanka
Phone: +94 76 463 5985 · WhatsApp: +94 71 764 0479
Email: figureartist@gmail.com